Privacy Policy
This Privacy Policy describes how A Journey Home ("we," "us," or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from our website.
Contact
If you have any questions, require additional information about our privacy practices, or wish to file a complaint, please contact us via email at info@ajourneyhomecards.com
Collecting Personal Information
When you visit our website, we collect certain information about your device, your interaction with the site, and the necessary details to process your purchases. Additional information may be collected if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as "Personal Information." Please refer to the list below for more details about the Personal Information we collect and why.
Device information
Purpose of collection: To ensure accurate website loading and perform analytics on site usage for optimization purposes.
Source of collection: Collected automatically through cookies, log files, web beacons, tags, or pixels when accessing our website.
Disclosure for a business purpose: Shared with our processor, Wixx.
Personal Information collected: Version of web browser, IP address, time zone, cookie information, viewed sites or products, search terms, and interactions on the website.
Order information
Purpose of collection: To fulfil our contract by providing products or services, processing payment information, arranging shipping, issuing invoices and order confirmations, communicating with you, screening orders for potential risk or fraud, and providing information or advertising relating to our products or services in line with your preferences.
Source of collection: Provided by you.
Disclosure for a business purpose: Shared with our processor, Wixx. Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Customer support information
Purpose of collection: To provide customer support.
Source of collection: Provided by you.
Sharing Personal Information
We share your Personal Information with service providers to assist us in delivering our services and fulfilling our contractual obligations, as described above.
We use Wixx to power our online store. You can review Wixx privacy policy for more information on how they handle your Personal Information: https://www.wix.com/about/privacy#:~:text=Wix%20will%20share%20your%20Users,or%20liable%20with%20respect%20thereto.
We may share your Personal Information to comply with applicable laws and regulations, respond to a lawful request for information, or protect our rights.
Using Personal Information
We utilise your Personal Information to deliver our services, including offering products for sale, processing payments, shipping and fulfilling your orders, and keeping you updated on new products, services, and offers.
Lawful Basis
In compliance with the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information based on the following lawful bases:
Your consent;
The performance of a contract between you and our website;
Compliance with our legal obligations;
Protection of your vital interests;
Performance of a task carried out in the public interest;
Our legitimate interests, provided they do not override your fundamental rights and freedoms.
Retention
We retain your Personal Information for our records unless you request its erasure. For more information on your right to erasure, please refer to the "Your Rights" section below.
Automated Decision-Making
We do not engage in fully automated decision-making processes that have a significant effect on you or legal implications, using customer data. However, our processor, Wixx, may employ limited automated decision-making techniques to prevent fraud that do not have a significant effect on you.
Your Rights
GDPR
If you are an EEA resident, you have the right to access, port, correct, update, or erase the Personal Information we hold about you. To exercise these rights, please contact us using the contact information provided above.